 Magnetic Customer Service: The 6 Secrets to Getting Your Customers to Market For You
The following six topics will be presented in six (one-hour) sessions via telecourse:
Week 1: The WOW! Factor
The WOW Factor separates the extraordinary from the ordinary, and it is your willingness as a business owner going all the way to do what others can't do (or won't do.) This one hour presentation will provide you with over 25 commonsense ideas for building a following of thousands of raving fans for your business.
Week 2: Communication Styles
Do you long to build a following of thousands of raving fans for your business? Understanding your own communication style and the style of your customers are crucial steps in your ability to build long-term customer loyalty. This one hour presentation will provide you with keen insight into the goals and fears of each communication style and how to use this information for increasing effectiveness in both internal and external customer service.
Week 3: Increasing Effectiveness and Mastering Time
Did you know that poor time management skills can actually cause lousy customer service! At the lowest levels of lousy service, your customers become your biggest enemies, and they bring along their friends, family, and network to tell the whole city about what you did or did not do. This one hour presentation will raise your awareness of what your time management habits are and how they are helping or hindering your customer service and will provide you with powerful methods for vastly increasing your personal organization, effectiveness, and bottom-line results.
Week 4: The Leadership Side of Customer Service
In order for customer service to happen consistently from the top to the bottom of your company, it will be important for strong leadership to be evident in the lives of each person who represents your company. This one hour presentation will teach you how anyone, at any level of your company, can become an effective leader and how to exercise that leadership for enhancing customer service performance.
Week 5: Positive Impressions and Telephone Skills
When a customer calls you on the telephone, how do you help the person accomplish what he or she most wants? Good telephone service and positive impressions are not just a matter of courtesy…they are a matter of strong training. This one hour presentation will guide you in maximizing your presentation skills and telephone effectiveness so that you make a positive and powerful impression each and every time!
Week 6: Bells and Whistles and Things that go POP!
Delivering charismatic and creative service is what will separate you you’re your competition. Pure inventiveness is fueled by a playful attitude and one which takes commitment and courage to be different and bold. This one hour presentation will provide you with tips and strategies for adding value each and every day and how to deliver that value in a way that will make you and your business noticed in this crowded and noisy world.
Investment: $1350, payment plans available.
Common Sense for the Entrepreneur Coaching Program
Most people go into business for themselves because they want to work less and have the potential to earn more. But this is rarely the reality- at least the working less part. The self-employed usually work many more hours than their colleagues who are employed by another company, and as a result, you feel like don’t have the quality of life that you envisioned. You might not have time for the important people in your life, time to take care of yourself, time to pursue other passions or hobbies, or quiet time to just enjoy the benefits of your success.
Time is precious and every day that is not fully lived is a day that you can never get back. You get so busy that we don’t take the time to assess whether you are living life to the fullest (whatever that means for you). There is usually something else in your business that needs your urgent attention and so you don’t get on with the business of living.
The Common Sense for the Entrepreneur Coaching Intensive Program is your systematic one-on-one program for making an immediate difference in your quality of life.
Is There Is More To Life Than Work?
10 Tips To Being Fully Engaged this article is below, can it be moved to resource page? maybe resource page can be called resources/articles
If you think that you are not yet living your best life, Common Sense for the Entrepreneur Coaching Intensive Program will jump start the process for you.
The Common Sense for the Entrepreneur Coaching Intensive is a three month one-on-one program that will walk you personally through the steps that you need to take to find or get back on the path of the life that you want to live. Many of the skills that you will learn will help you in both your professional and personal life.
You will receive 3 thirty-minute coaching calls per month, for a total of nine calls. You will be sent an assessment prior to the first call so that we can hit the ground running and tailor the program content to your specific needs.
Investment: $1497, payable in monthly instalments of $499
To register: contact Dr. Gayla DeHart at gayla@achieveexcellence.com or 604-642-6222
Curriculum
Module One: Where are you now?
Week 1: Getting Perspective/The Big Picture
Assess where you are now and where you want to go.
Week 2: Science of Happiness
Scientific strategies for increasing your happiness.
Week 3:Physical Wellness & Stress Management
If you don’t have your health, little else matters.
Module 2: Make the most of your time
Week 4: Time management
Get more done in less time. Seriously.
Week 5: Are you using your strengths?
How to do more of what you like you do.
Week 6: Creativity
How to get more great ideas- for both business and your personal life.
Module 3: The softer side of life
Week 7: Nurturing relationships
Make the most out of your friendships, marriage, family relationships. This, in the end, is what life is all about.
Week 8: Communication skills
Make it easier for people to hear what you are saying.
Week 9: Spiritual Wellness
Making time for reflection and nurturing your soul.
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